A short quote from a frustrated customer trying to get into the government website.
Here’s an email I received today about the Obama care site and my response,
“I’ve been working towards obtaining a new quote for coverages for my family through the Michigan Obamacare website, but haven’t gotten ANYWHERE in spite of spending over 3 hours on it over a series of a few weeks. When I finally “chatted” with someone they told me the verification system was down, they have no idea when it will be available, that I’m unable to complete an on-line application and suggested I file a paper application. When I finally found the link to the paper application, it wouldn’t print . . . on any of my printers . . Don, do you have any suggestions?”
My reply, “Yes, I have a complete list of all policies in an excel file. It’s not an answer but a simple place to start. We can meet to discuss by phone, or in person. George or Andrea will help get the paperwork completed.”
No one expects the government site to be up for months, its hard to say for sure and with 1/1 coming soon we should just act on what we can help you with now, when and if it comes up, you can work with us on what’s online and get our services afterward if you have claim issues.”
Happy to help in anyway I can.